Daily subscription management
Manage Shopify subscriptions as customer needs change
Handle subscription requests with the next order and payment history in view. Anchor Subscriptions gives merchant teams controls for recurring orders after checkout.
Built for
- Customer support requests
- Changing delivery schedules
- Updating recurring products
- Investigating failed renewals
01Customer requests
Make the right change for the next delivery.
A customer going on holiday may need to skip one order. A customer with too much stock may need a longer pause. Choose the action that matches the request and review its effect on the next billing date.
- Skip an upcoming order without ending the subscription.
- Pause and resume supported subscriptions.
- Reschedule billing when the customer needs a different date.
02Product changes
Keep recurring orders relevant.
Review the subscription before you change its contents. Available actions can depend on the subscription model, especially when deliveries have already been prepaid.
- Change quantities on supported subscriptions.
- Swap products or remove recurring items where available.
- Review prepaid delivery details before making changes.
03Support and billing
Answer payment questions with the history in view.
A failed renewal is different from a skipped delivery. Check the subscription status, billing attempts, and recovery details before you retry a charge or advise the customer.
- Review past billing attempts and failure details.
- See upcoming billing dates and skipped orders.
- Use recovery tools when a payment needs attention.
Questions
Subscription management: common questions
How do I skip the next Shopify subscription order without canceling?
Open the subscription in Anchor Subscriptions and review its next billing date. Use the skip action for the upcoming order where available, then confirm the updated schedule. Skipping one order differs from pausing the subscription or canceling future renewals.
What is the difference between skipping and pausing?
Skipping applies to an upcoming order. Pausing stops the subscription from continuing until it is resumed. Review the next billing date and available actions for the subscription before confirming a change.
Can every subscription be edited in the same way?
No. Standard, prepaid, and box subscriptions can have different rules. In particular, a change to a prepaid subscription must account for deliveries the customer has already paid for.
Anchor for Shopify