Customer self-service
A Shopify subscription customer portal for everyday changes
Let customers manage their subscriptions from their Shopify customer account. Give them practical choices when they need a different delivery date, a break, or help with a payment.
Built for
- Fewer routine support requests
- Flexible delivery dates
- Customer payment updates
- Changing subscription box selections
01Everyday requests
Customer self-service for Shopify subscription changes.
Customers should be able to see what they subscribe to and understand their next order. Self-service can reduce the need to email your team for routine changes.
- Show active subscriptions and upcoming billing details.
- Offer skip, pause, and reschedule actions where available.
- Provide cancellation options and configured alternatives.
02Payment recovery
Give customers a way to resolve payment problems.
When a renewal fails, the customer may need to update their payment details. Make the recovery step easy to find and check that the updated payment can be used for the subscription.
- Provide payment update flows.
- Keep the subscription and payment status visible.
- Let support teams review the same subscription when help is needed.
03Subscription boxes
Let subscribers review their next selection.
A build-a-box customer may want different products next time. Preview the proposed changes before confirmation so the customer can check the selection and price.
- Show the current box contents.
- Preview supported selection changes.
- Check customer account setup and available actions before launch.
Questions
Customer portal: common questions
Can customers pause Shopify subscriptions without contacting support?
Anchor Subscriptions provides self-service pause controls through supported Shopify customer account setups. The customer opens the subscription and uses the available pause action. Test the controls for your subscription model and confirm the resulting status before relying on the workflow.
Can customers cancel their subscriptions?
Yes. Anchor Subscriptions includes customer cancellation flows. You can also provide configured alternatives, such as a pause or skip, when those options suit the customer.
Where do customers manage subscriptions?
Anchor Subscriptions provides subscription controls through Shopify customer accounts. Confirm your customer account setup and test the available controls with your store before launch.
Anchor for Shopify